Responsible Gaming at md44 — Play Smart, Stay Safe

Our Commitment to Responsible Gaming

md44 is built on the belief that online gaming should be a safe, enjoyable and controlled form of entertainment for every player in Bangladesh. We understand that for most players, betting on cricket, spinning the reels or joining a live casino table is simply a fun way to spend leisure time — and we want to keep it that way. That is why responsible gaming is not an afterthought at md44; it is a core part of how we operate from day one.

We provide a comprehensive set of responsible gaming tools that give you direct control over your activity on the Platform. These tools are always available — you do not need to speak to anyone to activate them. Our 24/7 support team at [email protected] is also available whenever you need guidance, a listening ear or a formal request like self-exclusion processed promptly.

Responsible Gaming Tools Available on md44

The following tools are built into the md44 platform and are available to every registered player at any time. To activate or adjust any tool, contact our support team via [email protected]:

How to Activate These Tools

All responsible gaming tools on md44 can be requested directly through our support team. Here is how the process works:

• 1Contact our support team at [email protected] using the mobile number or email registered on your account. State the tool you want to activate (deposit limit, time-out, self-exclusion or account lock) and the specific parameters — for example, a ৳5,000 weekly deposit limit or a 7-day time-out.
• 2Our support team will verify your identity and process the request. Deposit limit reductions and time-outs are actioned within 1 hour. Self-exclusion requests are actioned within 24 hours of the request being received.
• 3Once a responsible gaming measure is active you will receive a confirmation from our team. If you have set a deposit limit, any attempt to deposit above the set threshold will be declined automatically by the system.
• 4To increase a deposit limit or lift a time-out early, you must contact support and complete a mandatory cooling-off review. md44 reserves the right to delay limit increases to protect player welfare. Self-exclusion and permanent account closure cannot be reversed under any circumstances.

Recognising the Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to identify. The following signs may indicate that gambling is becoming harmful rather than enjoyable. If you recognise any of these in yourself or someone close to you, please reach out for support:

• Spending more money on gambling than you can afford to lose, or chasing losses by placing larger bets to recover money already lost.
• Borrowing money or selling personal possessions to fund gambling activity, or using funds intended for essential expenses such as household bills, food or rent.
• Feeling irritable, anxious, restless or depressed when not gambling, or when attempting to reduce or stop gambling activity.
• Lying to family members, friends or colleagues about the extent of your gambling activity or the amount of money you have spent.
• Using gambling as a primary way to escape from problems, stress, anxiety, loneliness or negative emotions rather than addressing those issues directly.
• Neglecting work, study, family responsibilities or personal health because of time or money spent on gambling.
• Making repeated unsuccessful attempts to cut back or stop gambling, despite wanting to do so.

Tips for Keeping Your Gaming in Check

These practical habits help the majority of md44 players enjoy the Platform safely and sustainably over the long term:

• 1Set a strict budget before you start each session and treat it as an entertainment expense — not an investment. Once the budget is gone, end the session. Never add to it mid-session by depositing more.
• 2Set a time limit for each session and use your phone's timer or alarm to keep yourself honest. Short, enjoyable sessions are always better than long, unfocused ones.
• 3Never gamble when you are emotionally distressed, tired, under the influence of alcohol or under significant financial pressure. Decisions made in these states are rarely good ones.
• 4Take regular breaks — even during a winning streak. Stepping away from the screen periodically keeps you mentally fresh and prevents the kind of fatigue that leads to poor decision-making.
• 5Accept that losses are a normal part of gambling. No strategy guarantees a win and the house edge means that over time the odds favour the Platform. Play for entertainment and treat any winnings as a pleasant bonus — not an expected outcome.
• 6Talk openly to someone you trust — a family member, a friend — about your gaming habits. Accountability to another person is one of the most effective ways to maintain healthy boundaries around gambling.

Protecting Young People and Minors

md44 enforces a strict minimum age of 21 for all players. We verify the age of every account holder as part of our KYC process, and any account found to belong to a person under 21 will be closed immediately with all funds returned to the originating payment method. We take underage access extremely seriously and will cooperate fully with any investigation related to it.

If you share a device with young people in your household, we strongly recommend using device-level parental controls and ensuring your md44 account credentials are never saved or accessible on shared devices. Log out after every session and do not allow minors to use your registered device unsupervised.

Need Help? Reach Out to md44 Support

If gambling is affecting your wellbeing, relationships, finances or daily routine, the most important step is to reach out. You do not have to manage this alone. Our support team at md44 is trained to handle responsible gaming requests with sensitivity, discretion and without judgement. Whether you need a simple deposit limit or a full self-exclusion, we will process your request promptly and follow up to make sure you have the support you need.

Our team is available 24 hours a day, 7 days a week, including during Eid, Pohela Boishakh and all public holidays in Bangladesh. We aim to acknowledge all responsible gaming requests within 1 hour and to fully resolve them within 24 hours. If you are in crisis and need your account locked immediately, please state this clearly in your message and we will prioritise your request above all others.